Have a Problem? Please Talk to Us First.
Before contacting your bank, give us the chance to resolve it — it's faster, simpler, and always in your best interest.
Easy Cancel
Monthly software subscriptions renew every 30 days until you cancel. To immediately halt future recurring charges, email support@shieldvsssecurity.com or call 833-404-5235. Cancellation stops future billing; your subscription stays active through the end of the current 30-day period.
You will receive an electronic notification 5 to 7 days prior to each recurring transaction.
We Can Fix This — Fast
Most billing issues are resolved within 1-3 business days when you contact us directly. No waiting on hold with your bank.
We Can Resolve Most Issues Right Away
- 🔑 License not received? We'll resend your key immediately.
- ↩ Want a refund? We offer a 30-day money-back guarantee — see our policy.
- 💳 Unrecognized charge? We'll look up the transaction and correct any errors immediately.
- ★ Unhappy with the product? We can offer a replacement license, upgrade, or full refund.
- ? Something else? Whatever your concern, reach out and we'll do our best to help.
Why Not Just File a Chargeback?
Filing a chargeback can make things harder and slower for you:
How to Reach Us
Phone
833-404-5235
Hours
Mon–Fri, 8 AM–5 PM Pacific
support@shieldvsssecurity.com
Response Time
24–48 hrs by email · Same-day by phone
We are committed to your satisfaction · Please contact us before initiating a dispute